Privacy Policy

1. Introduction

Welcome to Cabin Jackpot Club ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected].

This Privacy Policy applies to all information collected through our website (cabinjackpotclub.com), and any related services, sales, marketing, or events. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. This policy is drafted in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and applicable provincial privacy laws.

Important Note: Our services are strictly intended for individuals aged 19 years or older residing in eligible Canadian jurisdictions.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website (such as purchasing lottery tickets or entering competitions), or otherwise when you contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Identity Data: First name, last name, date of birth (strictly required for age verification), and gender.
• Contact Data: Email address, telephone number, and residential billing address.
• Financial Data: We do not store full credit card numbers on our servers. Payment data is processed by secure third-party payment gateways. We may store partial payment details (such as the last 4 digits) and transaction history for record-keeping.
• Profile Data: Your username, password (encrypted), purchase history, game preferences, and feedback.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information.

3. How We Use Your Data

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process: We use the information you allowed us to collect to create and log you into your account.
• To verify your age and identity: As a responsible gaming operator, we are legally required to verify that you are at least 19 years of age and located in a jurisdiction where our services are legal.
• To fulfill and manage your orders: We use your information to process ticket purchases, calculate winnings, and manage payment settlements.
• To send administrative information to you: We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services: We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
• For Responsible Gaming purposes: To monitor play patterns and provide interventions if signs of problem gambling are detected, in accordance with our Responsible Play Policy.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Essential Cookies: These are necessary for the website to function (e.g., maintaining your logged-in status). You cannot switch these off.

Analytics Cookies: These help us understand how visitors interact with the website by collecting and reporting information anonymously.

You can choose to disable cookies through your individual browser options. However, this may affect your ability to use certain features of our Website, such as purchasing tickets.

5. Data Sharing and Disclosure

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

• Vendors, Consultants and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and identity verification services.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Authorities: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

Transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

For inactive accounts, we typically retain basic identification data for a period of 5 years to comply with anti-money laundering regulations.

8. Your Privacy Rights

In some regions (like Canada and the EEA), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

9. Contact Us

If you have questions or comments about this policy, you may email our Data Protection Officer (DPO) at [email protected] or by post to: